Refund and Returns Policy

Last Updated: August 22, 2026

At Mumbai Fashion, we want you to be happy with your purchase. We carefully check every product before shipping, but if you receive an item that is damaged, defective, or different from what you ordered, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

• The product arrives damaged or defective.
• You receive the wrong product, size, color, or design.
• The product received is significantly different from its description or photos.

To be eligible for a return, the item must be unused, unworn, and in its original condition and packaging, with all tags and accessories included.

2. Items That Cannot Be Returned

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

Products that have been worn, damaged after delivery, altered, washed, or used improperly may not qualify for a return or replacement.

3. Return Period

Please contact us within 7 days of receiving your order if you believe your item is eligible for a return or replacement.

Requests made after this period may not be accepted.

4. How to Request a Return

To request a return, please contact our customer support team and provide:

• Your order number
• The name of the product
• A brief description of the issue
• Clear photos or videos showing the damage, defect, or incorrect item

Our team will review your request and let you know whether the return or replacement is approved.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

After verification, Mumbai Fashion may offer:

• A replacement product, subject to availability; or
• A refund for the eligible item.

6. Refunds

Once your return is approved and the returned product has been received and inspected, we will process your refund.

Refunds will generally be issued through the original payment method where possible. The time required for the refund to appear in your account may vary depending on your payment provider or bank.

Original delivery charges may be non-refundable, except where the return is caused by an error on our part, such as sending the wrong product or a defective item.

7. Return Shipping

If the return is due to a mistake by Mumbai Fashion or because the product arrived damaged or defective, we will provide appropriate instructions regarding return shipping.

For returns requested for reasons other than a product defect, damage, or our error, return shipping costs may be the customer’s responsibility.

8. Exchanges

If you would like to exchange an eligible product for another item, please contact us within the return period. Exchanges are subject to product availability.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible and our return policy will apply.

10. Important Note

Mumbai Fashion reserves the right to refuse a return or refund if the product does not meet the conditions described in this policy or if there is evidence of misuse, intentional damage, or fraudulent activity.

We may update this Refund and Returns Policy from time to time. Any changes will be published on this page.

11. Contact Us

If you have any questions about our Refund and Returns Policy or need help with a return, please contact Mumbai Fashion Customer Support through the contact details provided on our website.

Thank you for shopping with Mumbai Fashion.